RATES AND CHARGES
hancements to TablePress. This is made possible by using several “Plugin Actions” and “Plugin Filter Hooks” that have been integrated into the code. These allow other plugins to extend and modify TablePress be
Casual standard rates*
Business hours support | $150.00/hour | 8:30am to 5:30pm (Mon – Fri) |
After hours support | $180.00/hour | available upon request |
Prepaid block of hours*
10 hours block | $142/hour | 5 % discount on standard rate |
20 hours block | $135/hour | 10 % discount on standard rate |
50 hours block | $120/hour | 20 % discount on standard rate |
Fixed price managed IT support plans
Managed Support | Basic | Standard | Premium |
---|---|---|---|
Servers (Windows/Linux/MacOS) | As per SLA | As per SLA | As per SLA |
Desktops/Laptops/Tablets | As per SLA | As per SLA | As per SLA |
Network Devices (Routers/Firewalls) | As per SLA | As per SLA | As per SLA |
Printers & Multifunction's | As per SLA | As per SLA | As per SLA |
Included Support | |||
Remote support (business hours) | Unlimited | Unlimited | Unlimited |
Onsite support (business hours) | As per SLA | As per SLA | As per SLA |
After hours remote support | As per SLA | As per SLA | As per SLA |
Guaranteed Response Time | |||
Priority 1 - Critical | 2 hours | 1 hour | 30 mins |
Priority 2 - High | 4 hours | 2 hours | 1 hours |
Priority 3 - Medium | 24 hours | 8 hours | 4 hours |
Onsite for Critical issues | 4 hours | 4 hours | 4 hours |
Backup & Recovery | |||
Daily backup monitoring | |||
Onsite backup management/recovery | As per SLA | ||
Online backup management/recovery | As per SLA | ||
Disaster recovery services | As per SLA | As per SLA | |
Endpoint Security & Protection | |||
Antivirus software & monitoring | |||
Ransomware protection solution | |||
Patch management | |||
Web protection | As per SLA | As per SLA | |
Performance & Maintenance | |||
Proactive monitoring & alerting | |||
Scheduled maintenance | |||
Remote management tools | |||
Asset tracking | |||
User Account & Access Control | |||
User account management | |||
Access control & permission | |||
Vendor Assistance | |||
Line of business application | |||
Computer hardware & network devices | |||
Internet service provider | As per SLA |
Add-on services & apps
Managed antispam solution (99% spam blocking) | Contact us |
Email backup solution (Unlimited storage, 25 years retention) | Contact us |
Enterprise grade managed antivirus & antispyware | Contact us |
Guaranteed hybrid managed backup solution for servers | Contact us |
Guaranteed hybrid managed backup solution for desktops | Contact us |
Comprehensive managed firewall solution | Contact us |
Minimum requirements
In order to qualify for a managed support service all network environment must meet our minimum requirements*: |
All Servers with Microsoft Operating Systems must be running Windows Server 2012 or later , and have all of the latest Microsoft Service Packs and Critical Updates installed. Non-Microsoft Servers must meet similar OS-Specific requirements. |
All Desktop PC’s and Notebooks/Laptops with Microsoft Operating Systems must be running Windows 8 Pro or later, and have all of the latest Microsoft Service Packs and Critical Updates installed. All Non-Microsoft PC’s and Notebooks/Laptops must meet similar OS-Specific requirements. |
All Server and Desktop Software must be Genuine, Licensed and Vendor-Supported. |
The environment must have a currently licensed, up-to-date and Vendor-Supported Server-based Antivirus Solution protecting all Servers, Desktops, Notebooks/Laptops, and Email. |
The environment must have a currently licensed, up-to-date and Vendor-Supported Anti-Spam Solution. |
The environment must have a currently licensed, Vendor-Supported Server or Network-based Backup Solution. |
The environment must have a currently licensed, Vendor-Supported Firewall between the Internal Network and the Internet. |